Error Codes and Messages for All PayPal APIs General API Errors

Error Code

Short Message

Long Message

Correcting This Error
10002

Authentication/Authorization Failed

Username/Password is incorrect

This error can be caused by an incorrect API username, an incorrect API password, or an invalid API signature. Make sure that all three of these values are correct. For your security, PayPal does not report exactly which of these three values might be in error.
10002

Authentication/Authorization Failed

You do not have permissions to make this API call


10002

Authentication/Authorization Failed

Account is locked or inactive


10002

Internal Error

Internal Error


10002

Authentication/Authorization Failed

Internal Error


10002

Authentication/Authorization Failed

Account is not verified


10002

Authentication/Authorization Failed

This call is not defined in the database!


10002

Authentication/Authorization Failed

Token is not valid


10002

Restricted account

Account is restricted

Your PayPal merchant account has been restricted. Contact your PayPal account manager for resolution.
10002

Authentication/Authorization Failed

Token is not valid


10002

Authentication/Authorization Failed

API access is disabled for this account


10002

Authentication/Authorization Failed

Client certificate is disabled


10002

Restricted account

Account is restricted
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