Error Codes and Messages for All PayPal APIs General API Errors

Error Code

Short Message

Long Message

Correcting This Error
10002

Authentication/Authorization Failed

Username/Password is incorrect

This error can be caused by an incorrect API username, an incorrect API password, or an invalid API signature. Make sure that all three of these values are correct. For your security, PayPal does not report exactly which of these three values might be in error.
10002

Authentication/Authorization Failed

You do not have permissions to make this API call


10002

Authentication/Authorization Failed

Account is locked or inactive


10002

Internal Error

Internal Error


10002

Authentication/Authorization Failed

Internal Error


10002

Authentication/Authorization Failed

Account is not verified


10002

Authentication/Authorization Failed

This call is not defined in the database!


10002

Authentication/Authorization Failed

Token is not valid


10002

Restricted account

Account is restricted

Your PayPal merchant account has been restricted. Contact your PayPal account manager for resolution.
10002

Authentication/Authorization Failed

Token is not valid


10002

Authentication/Authorization Failed

API access is disabled for this account


10002

Authentication/Authorization Failed

Client certificate is disabled


10002

Restricted account

Account is restricted
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PayPal Customer Service: number

PayPal Customer Service:

888-221-1161
(a U.S. telephone number)

4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday








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Unable to pay with Paypal all of a sudden?

Many, many users on the Internet are currently experiencing the frustrating Sorry - your last action could not be completed error when they try and submit payment with Paypal. This happens whether they're trying to buy a stuffed animal on the world famous auction site Ebay or a set of flowers from the local mom and pop online flower store.
What is this sorry - action could not be completed error?

And where is it coming from? As far as we've learned, it's an error that is being triggered by Paypal internally as a result of one of their upgrades. For you ecommerce site owners/ online merchants out there - it doesn't necessarily mean you've done anything wrong.
How do I make the error go away?

We can't fully confirm this, but it appears that the problem lies with Paypal payment pages loaded in frames. In other words, if you're clicking a Paypal payment button on a page that resides within another page (via a frame), then Paypal doesn't like it and blocks the payment request. We surmise this could be as a result of a recent security update or something similar. Until we know more, the workaround for this problem is to open the payment page in a new window. If you're an online shopper, you can accomplish this by simply right-clicking the Paypal payment button and selecting "open in a new window." The exact method to do this varies by browser, but they all offer it. Once the Paypal payment page loads in the new window, it should work fine.

For those of you that are running your own online stores, and your Paypal payment page currently resides in a frame - you will need to add code to force the payment page to open in a new window when the user clicks on it. You want to add the following attribute to the anchor link that calls the payment page:

The credit card you entered cannot be used for this payment. Please enter a different credit or debit card number

The credit card you entered

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When purchasing or buying products and services online, PayPal is one of the most commonly used payment gateway used by the e-commerce sites to allow customer to pay for the invoices. PayPal secure payment allows users to pay with their PayPal account balance or direct debit from bank account if registered, or by using credit card such as Visa, MasterCard, Discover, and American Express.


However, when users attempt to make a payment by using credit card without logging in to PayPal account, occasionally PayPal will reject, or doesn’t accept the credit card users desired to use with the following error message:

The credit card you entered cannot be used for this payment. Please enter a different credit card number.

The credit card you entered cannot be used for this payment.

The issue is little tricky because the rejection may happen with credit card which previously accepted and worked properly, then suddenly stopped working, or worse, payment will not be accepted even if user changes or switches to any other credit cards.

There are many possible causes that can result in such credit card rejected error, and PayPal doesn’t give specific explanation on how to resolve the problem and make the payment goes through processing again, with the same or different credit card. Here’s some explanations and possible resolutions that suggested by users on Internet.

Credit Card Is Linked or Associated with a PayPal Account

Many believes the credit card is not accepted by PayPal when using it not signing into PayPal account is that the credit card is already been used in a PayPal account. If you’re using a credit card that’s linked or assigned to a PayPal account, try login to PayPal during payment process. You can change the source of fund to make the payment after logged in to use credit card instead of PayPal balance.

Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account

PayPal remembers a credit card details even when it’s already been removed from the account. The information also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try another credit card, or assigned the credit card to a PayPal account, and pay with account logged in.

PayPal Limit on Non-Member Credit Card Usage

According to PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation, but you should be able to use another credit card. If there is problem, try using another email address. Else, register an PayPal account.

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Credit Card or Email Address Raises Flag in the Transaction

Closely link to reasons above, where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.

Cookies Problem

Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.

Credit Card Is Not Confirmed in Account

Contrary to some of the reasons above, if the credit card has been linked to an account, but not yet confirmed, try to complete all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.

In all case, the problem won’t arise if you add the credit card to PayPal account, and use it as funding source to pay the transaction through PayPal account.
original article CLICK HERE

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