Many, many users on the Internet are currently experiencing the frustrating Sorry - your last action could not be completed error when they try and submit payment with Paypal. This happens whether they're trying to buy a stuffed animal on the world famous auction site Ebay or a set of flowers from the local mom and pop online flower store.
What is this sorry - action could not be completed error?
And where is it coming from? As far as we've learned, it's an error that is being triggered by Paypal internally as a result of one of their upgrades. For you ecommerce site owners/ online merchants out there - it doesn't necessarily mean you've done anything wrong.
How do I make the error go away?
We can't fully confirm this, but it appears that the problem lies with Paypal payment pages loaded in frames. In other words, if you're clicking a Paypal payment button on a page that resides within another page (via a frame), then Paypal doesn't like it and blocks the payment request. We surmise this could be as a result of a recent security update or something similar. Until we know more, the workaround for this problem is to open the payment page in a new window. If you're an online shopper, you can accomplish this by simply right-clicking the Paypal payment button and selecting "open in a new window." The exact method to do this varies by browser, but they all offer it. Once the Paypal payment page loads in the new window, it should work fine.
For those of you that are running your own online stores, and your Paypal payment page currently resides in a frame - you will need to add code to force the payment page to open in a new window when the user clicks on it. You want to add the following attribute to the anchor link that calls the payment page:
What is this sorry - action could not be completed error?
And where is it coming from? As far as we've learned, it's an error that is being triggered by Paypal internally as a result of one of their upgrades. For you ecommerce site owners/ online merchants out there - it doesn't necessarily mean you've done anything wrong.
How do I make the error go away?
We can't fully confirm this, but it appears that the problem lies with Paypal payment pages loaded in frames. In other words, if you're clicking a Paypal payment button on a page that resides within another page (via a frame), then Paypal doesn't like it and blocks the payment request. We surmise this could be as a result of a recent security update or something similar. Until we know more, the workaround for this problem is to open the payment page in a new window. If you're an online shopper, you can accomplish this by simply right-clicking the Paypal payment button and selecting "open in a new window." The exact method to do this varies by browser, but they all offer it. Once the Paypal payment page loads in the new window, it should work fine.
For those of you that are running your own online stores, and your Paypal payment page currently resides in a frame - you will need to add code to force the payment page to open in a new window when the user clicks on it. You want to add the following attribute to the anchor link that calls the payment page:
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